Payment
We accept Visa, Mastercard, American Express, Discover and money
orders in US dollars. Sorry, we do not accept personal checks.
All prices and shipping rates are in US dollars.
Ordering
You may order over the internet through our secure virtual ordering
engine, or by calling us from noon to 6 pm central time at (504)
581-4242. Please feel free to call or email if you have questions
about what size to order, or with any questions about our products!
Shipping
(Within the continental US)
Small items will be shipped through US Postal Service, via Trackable
Priority Mail with a signature confirmation, unless requested
otherwise.
Shipping cost for USPS Priority Mail is based on the total weight
of your order. Your shipping charge may vary for heavy items.
Use the chart below as a guideline based on the dollar amount
of your order.
Please call ahead or email for availability and cost, if you
need overnight shipping.
|
Merchandise
Total
|
USPS Priority
Mail
|
|
$.00
- 20.00
|
5.95
|
|
$20.01-40.00
|
6.95
|
|
$40.01-60.00
|
7.95
|
|
$60.01-100.00
|
9.95
|
|
$100.01-200.00
|
12.95
|
|
$200.01
and up
|
15.95
|
For shipments to Canada and Mexico add $7.00
to Priority Mail rate. Overseas orders: Add $10.00 to Priority
Mail rate.
Please include your email address with your order so we may
notify you of shipment and/or contact you if we have questions.
We normally ship all in stock items within 10 business days.
Please allow 2 - 6 weeks for delivery of custom items and for
items not in stock.
We ship orders on Monday, Thursday, and Saturday only. We apologize,
but we are unable to fulfill overnight or second day orders
placed on a Tuesday, Wednesday, or Friday.
Please call or email for a return authorization if you plan
to send something back. Download the printable return form HERE.
Clothing items have a size or weight guideline listed next to
each item to assist you in ordering the correct size. Please
carefully measure your pet to determine the correct size of
any item before you place an order. We are available by phone
or email if you need assistance.
Also, please feel free to call or email if you have ANY questions
about merchandise, policies, availability, or if you feel a
deep, burning need to know what our dogs are wearing today.
Getting The Right Size
We CANNOT process orders for sized/fitted items without ALL
of the following information:
• The pet's breed
• The pet's weight in pounds to the nearest half-pound
(guessing is likely to yield a poor fit)
• The pet's measurement around the neck
• The pet's measurement around the chest
• The pet's measurement from the neck to the base of tail
Please include your pet's current measurements even if you have
ordered from us in the past.
Do your best to select the size you think will fit your pet.
We may adjust the size we send based on this information and
the fit and sizing of various product lines.
While we do guarantee the quality of our products we cannot
guarantee the fit if inaccurate measurements are provided.
If an item does not fit due to inaccurate measurements you will
be charged a re-shipping fee of $5.95.
Return Policy
We make every effort to ensure that you are pleased with the
merchandise you purchase from Chiwawa Gaga. If for any reason
an item is not to your satisfaction, call or email us and we
will work to correct the problem.
Merchandise is returnable within 30 days for exchange or refund
if it is in unused and in saleable condition upon return. If
merchandise is not in saleable condition, please contact our
store for special instructions. Only store credit is offered
after 30 days of sale. Please contact our store before returning
any merchandise.
Shipping and handling fees are not refundable. Customer is responsible
for postage on items returned for exchange or refund.
For printable Return Authorization Form click
here.
How to Contact Us:
Call us at 504-581-GAGA (4242) or email us info @ chiwawagaga.com
Visit or write to us:
Chi-wa-wa Ga-ga
511 Dumaine Street
New Orleans, LA 70116
